Virgin broadband installation guide

If Quickstart is not available, we will provide a technician to carry out the installation, and there will be no charge for this. If QuickStart is available to you but you decide that you would prefer a technician to install our equipment, you will normally need to pay a technician installation fee. Someone over the age of 18 will need to be present at a time that we will agree with you in advance. If you move home to another address we cannot guarantee to be able to provide you with our services at your new address.

If we are able to provide the services to your new address, you will normally have to pay a service transfer fee. The charge is to cover the costs incurred by us when arranging the transfer and set up of your services at your new address. Most of our customers receive their bills via E-billing. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. To be able to receive an E-bill, you need to provide us with a valid e-mail address.

Unless you pay by Direct Debit you may be charged a payment handling fee. Payment can also be made by cash, cheque, credit and debit card, but may be subject to this fee. If your payments are not received by Virgin Media by the due date shown on your bill, you will normally be charged a late payment fee. This charge is to cover the costs incurred by us in chasing and collecting late payments and providing services during this time.

If any cheque or direct debit is cancelled or not cleared by your bank or building society you may face a failed payment fee. To contact CollectPlus, visit collectplus.

To contact Yodel, visit yodel. This includes your kit, cables and an easy-to-follow guide to setting everything up on your own.

Installing our services using QuickStart is only possible at addresses that have had Virgin Media services in the past. To save you time, simply use our postcode checker so we can let you know if you can self-install our services before you place your order. Another thing to consider is the condition and location of your internal wall socket.

The wall socket should be undamaged, securely fixed and have the silver connectors visible. Your TV or Hub can be up to 3 metres away from your wall socket. To view these instructions in text and images, check out our handy QuickStart install guides instead. Reschedule technician. And if you want to cancel a technician appointment, sign into My Virgin Media, find your appointment details on your account dashboard and cancel from there.

Manage my appointments. Luckily, we can help you see what the problem is using our Service status tool. There are a few rules to follow to make sure your WiFi performs well. Check out our guide to improving slow WiFi connection. We offer broadband only or a broadband and TV package without a landline, but it might work out more expensive in the long run. Browse all our broadband packages to see what works best for your household. You can plug your router into any Virgin Media phone line to get our services up and running.

Main menu. How to install Virgin Media broadband If your home is Virgin Media ready, you could set up our broadband, TV and landline services on your own with a QuickStart self-install box. Delivery via Yodel We can deliver your new kit to any UK address, such as your home or workplace, as long as someone over 18 can sign for the package on the day of delivery.

Got a problem with your pack? What's in the QuickStart box? Is your home set up for QuickStart? Internal wall socket Another thing to consider is the condition and location of your internal wall socket.

Position of your sockets and equipment Your TV or Hub can be up to 3 metres away from your wall socket. Sometimes our engineers will have to drill a small hole only about 10mm through a wall of your home and use a cable to connect you to our network. If you are getting another Virgin TV set top box they may also need to run a cable through your home to the other room. When you place an order with us and choose QuickStart you can choose one of two delivery options:.

You can normally choose to have a QuickStart pack sent within three working days for the UK mainland, or within four working days if you live in Northern Ireland. We'll give you a choice of delivery day when you place your order.

Within two working days of your order we'll send you details of contract and services either by email or by post to check and sign. When we send your QuickStart pack using Click and Collect you'll recieve a text message and email to the contact details you gave us when your QuickStart pack is ready to pick up from your chosen CollectPlus location. If you've chosen to have your QuickStart pack delivered via Yodel instead, Yodel will send you a message on your delivery day to let you know of a 2 hour estimated delivery slot for your pack.

This confirmation message will include a tracking code so you can see where your order is. Just visit, yodel. When your QuickStart pack has arrived at your chosen CollectPlus location, you'll recieve a text message and email with confirmation of the delivery, and a collection code and barcode.

To collect your QuickStart pack, you'll need to take the collection code and barcode to the CollectPlus location, along with proof of your identity. CollectPlus will accept the following forms of ID:. The CollectPlus location will scan or enter the collection code and check your ID, and then give you your QuickStart pack.

If you're unable to go to the CollectPlus location yourself, you can give the collection code to someone else. They'll need to be over 18 and take your ID with them when they collect your QuickStart pack. Once you've collected your pack from the CollectPlus location, or if you've had your QuickStart pack delivered instead, you should set up your services straight away. The Signal should be activated automatically on the same day when box is dispatched.

No user action should be involved. Not bad. Otherwise it is in double digits, and gets to an honest Mbit during night and early morning. We live in London E17 by the way. Part 1 when you activate The Signal Connect everything. Part 2 when you try to activate the activation Once The Signal is activated, you can boot up the Super Hub. The Hub indeed slowly rebooted, and… Part 3 when Super Hub is waaay to cool to be super Super Hub was blinking the Internet light for some time.

How I was imagining it to work This is a bit silly, but I know some companies are investing serious budgets into user research. Open up the box, connect Super Hub to Virgin socket. Boot up.