Vodacom blacklisting form pdf

It is advisable that you first lock your line SIM card to mitigate against any excessive bills or fraudulent activities using your SIM card.

There are two types of locking. To further mitigate against excessive bills or fraudulent activities, blacklist your device. Blacklisting will prevent your device from connecting to all networks so that no calls can be made or received from it even if used with a new or different SIM card. This may also be required for insurance purposes and in order to obtain an ITC reference number.

If you find your missing device after blacklisting it, you may need to un-blacklist it. To un-blacklist your device:. You can check whether your device is still blacklisted by trying to make or receive a call. A blacklisted phone can make calls to the emergency services only. Tips and tricks.

Stolen phone? On the 7th, the blacklisting took effect for his phone as well as mine which I had not requested to be blaclisted. I did not realise mine was blacklisted until Friday morning. I had popped into Vodacom who let me know they were offline and that was the likely reason my phone was not working. I went in later that day and was informed that my phones had been blacklisted. I filled in unblacklisting forms which were sent to Vodacom.

Despite many efforts since that date, both my phones are still blacklisted. I even phoned as high as a Director Shameel Jacoob who would not speak to me but communicated through his assistant that they did not blacklist the phones - but MTN did.

I went to MTN who said they could not help me as I do not have a MTN number and they would not have been able to action the unblacklisting. I have been promised by many Vodacom representatives that someone would call me back - I am still waiting for this issue to be resolved.

It has been 3 weeks now - no resolution in site.