Designjet z3100 service manual

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This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.

Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. This Service Manual contains information necessary to test, calibrate and service:. For information about using these printers, refer to the corresponding User and Quick Reference Guides. The procedures described in this Service Manual are to be performed by HP Certified service personnel only. Part Numbers for Printer options, accessories and service parts are located in Chapter 5, Parts and Diagrams.

A small arrow indicates a link to other parts of the Service Manual where you can find information related to the topic you are consulting. If the spool file size is bigger than 1GB, part of the image will be clipped What are the Advanced Diagnostic Prints? Black and white prints do not look neutral Horizontal lines at the end of a cut sheet print Vertical lines of different colors What are Ink Supplies?

While holding the Up and OK keys down, press and hold the Power key to turn on the printer. Hold all three keys until the Power key stops flashing, usually about 20 seconds.

This chapter will guide you through the relevant steps to take when troubleshooting the printer. Chapter 2, System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office.

When reporting the error, have the following information ready:. Which firmware revision the printer is using See Note below. When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version. Without this information, HP Support Personnel cannot help you. Is the printer calibrated correctly after replacing a component?

Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component. Also make sure that the Front-Panel cable is not damaged. Try loading white HP media in to the Printer and check if the Line sensor detects it. If the media type allows, always use the automatic skew check feature. If the media type does not allow automatic skew check, manually check that the media is correctly positioned. Perform the Line Sensor Calibration Page Replace the Line Sensor Page 6- Refer to Page The failure modes "media jam" and "head crash" are grouped together because in many cases a media jam causes the media to lift up into the Carriage path and cause a Printhead crash, thus causing many media jam failures to be reported as head crashes.

If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path. When clearing a media jam, sometimes media is stuck in the paper path.

To clear this, you must lift the Media Lever and insert thicker media into the paper path to push out the media that is still stuck there. The use of non-HP media can easily be the cause of media jams and head crashes especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes.

If the media is not HP approved, advise the customer to use HP media and check to see if the problem is now solved. Loading media without skew check can cause printhead crashes both during loading and while printing. Whenever automatic skew check is available for a media type, it should be used. If automatic skew check is not allowed for the media type, manually check that the media is correctly positioned.

This makes it more likely that the paper will be bent or damaged. Frequently, the paper curls upward when the paper expands due to ink absorption. The difference is that the Commercial FA Arts Sheets have a weak, irregular edge that often makes the problem worse. Hand-cut Rollsheets or Leftovers are not supported by the printers because errors are frequently made by the operator that cause printhead crashes.

The printer has problems ejecting sheet media, either continuing to eject the paper long after it has been ejected or stopping the ejecting process before the paper is completely ejected from the printer. To solve the problem, try the following:.

Load media using the skew check feature whenever it is possible. When sheet media is loaded without the skew check feature, the printer estimates the length of the paper to be 4 times the width. If this estimate is either too short or too long, the printer will not properly eject the media. Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Media Advance Roller does not correspond to the conditions present when the calibration was performed.

Light bands S-shaped in Paper axis direction where light area fills are printed, causing unacceptable Image Quality defect. Increasing humidity may help in reducing the severity of the problem. The media is causing the problem and NOT the Printer. Do not attempt to try and replace Printer parts to solve this problem. Sheet media Always load sheet media using the Rear Input Tray.

Do NOT load the media as you would load roll media, unless you are getting marks on the media with thick cut sheet media.

It must be loaded with the right-hand edge against the blue line on the Print Platen. If hand-cut media is used, the edges may not form a right-angle or they may be rough. If possible, hand-cut media should not be used. Only purchased sheet media should be used in the Printer. If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility Page Check that you have the latest driver release.

Driver releases are available at www. If the driver is available in a share drive, copy the installer or zip file locally into the hard disk before executing it. Installer for Windows. Compressed package including all files that are needed to install the driver through the Add a Printer Wizard in Windows.

This is the recommended port type when you need to install the printer on the network, so make sure that you have installed the driver with the installer at least once to have this port type available.

If you want to upgrade the driver in the future, although it is recommended to continue using the installer, you can use the manual wizard if you are concerned about file download size. This normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by the software. This kind of problem can often be identified before printing by previewing the print.

Check the actual printable area for the paper size that is loaded. For example, some software applications assume standard printable areas that are larger than those used in this Printer. Consider using a larger paper size, or border less printing. If the image contains its own margins, it may be possible to print it successfully by using the Clip Contents by Margins option. If a very long image needs to be printed on a roll, check that the software is capable of printing an image of that size.

The page may have been rotated from portrait to landscape on a paper size that is not wide enough. If the paper was loaded without the skew check feature, the preview function may not function correctly because the printer must estimate the paper length. Whenever possible, load media using the skew check feature. If necessary, reduce the size of the image or document in your software application, so it fits between the margins. Some applications, such as Adobe Photoshop, Adobe Illustrator, and CorelDRAW, use an internal 16—bit coordinate system which means that they cannot handle an image of more than 32, pixels.

If you try to print an image larger than this from these applications, the bottom of the image will be clipped. In this case, the only way to print the whole image is to reduce the resolution so that the whole image requires fewer than 32, pixels. An image 32, pixels long would print at a length of When printing into a PS printer, Try using the PostScript printer driver to print your job, if you have not already tried it.

For the Z it is set to Auto. For older products, or if you want to make sure that the resolution is lowered, you might need to change the setting manually to If the output that was expected only contains a partial image, then try the following to resolve the problem:.

If so, send the file again and make sure that the Cancel key is not pressed. Check the USB or network cable between the computer and the Printer to make sure it is not damaged and is connected correctly. Large quantities of data may be necessary to print a high-quality largeformat print job, and in some specific workflow there may be issues that can lead to some objects missing from the output. In the Advanced tab, select Document options, Printer features, and set bit App.

Compatibility to Enabled. Select a smaller page size and scale to the desired final page size in the driver or in the front panel. Select a lower print quality in order to reduce the resolution of the printed image. The above settings are mentioned for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be restored to their default values if they do not help to solve the problem.

When working under Mac OS, the above settings are not available. Instead, try reducing the resolution of bitmap images in the application software being used.

Some drivers generate spool files in EMF format. Currently the drivers that use EMF are:. Reduce resolution in driver by selecting a lower printmode Best or normal instead of Max Detail. You can do this by going to the Advanced tab of the driver and disabling the Advanced Printing Features. Observation: Customer might report that when choosing preview, the job is not printed but it is printed when he does not select the preview setting.

When the image is rotated, sometimes part of the image is clipped. We have seen this in several applications like Photoshop or Acrobat. In other cases, instead of clipping the end of the image, the symptom is that some objects inside the image disappear, we have seen the effect in Acrobat. Remember that if the image is wider than the paper loaded, the image will be automatically rotated. If possible rotate the image inside the application. If the page size to be printed is bigger than pixels in any direction pixels , the image will not be completely printed.

The number of pixels depends on the driver resolution:. At dpi you can print Print from CS2. Figure Center Covers Fro nt. Rear Tr ay Supports.

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