Problems with setpoint software and dial up modem

Click here for more FAQs or go to Support. My modem is having problems dialling up what should I do? Did you find this useful? Yes No 58 people found this useful. Thank you for your feedback. Follow these steps to check the phone cord, analog connections, dial tone, and voice clarity:.

Unplug the phone line from the modem and connect it to a normal analog telephone not digital. For testing purposes, the telephone cord should connect directly from the telephone connector in the building wall or floor to the telephone. Figure : Directly connecting a phone to the phone line. Look at the back of the telephone connected to it. If the phone has an RJ11 only two or four contacts , a connection and a Ring Equivalence Number REN is listed on a label underneath the phone, the phone and the line are probably analog.

This article does not address digital phone systems as they are not designed to work with dial-up modems. For testing purposes, make sure all of the following conditions are true to remove as much line interference as possible:.

Splitters are removed and the cord plugs directly into the wall outlet. The telephone cord is not wrapped around any other wires or the cord is not wound into a loop. The telephone cord must not be near home stereo speakers and any speakers that are near must not be used while testing. All other telephone devices on the same line the same phone number are disconnected. This includes credit card machines, fax machines, DSL modems that use the same phone number as your dial-up number, cordless phones these should be turned off as well.

Devices that are connected on the same line can weaken the REN signal. What is heard? Depending on what can be heard, use the following information to help you troubleshoot the problem:.

If you hear a dial tone , check the telephone line for quality problems. Dial a friend on the same phone and listen for static, popping noises, or other voices on the line:. If you think there is a problem with the sound quality on the phone line, call the telephone company to address the problem. Once the line quality problems are fixed, connect the modem to the wall connector, and try connecting to the Internet again. If you can call someone and talk and hear clearly, do not disconnect the phone.

Go to Step 2: Dialing the access number to troubleshoot dial-up connections to see if the ISP is responding. If a dial-tone cannot be heard , the phone connector at the wall or floor might be bad or the phone service might be out.

Check the phone and the phone cord to make sure that they work. Connect the telephone and cord to a wall connection in another room using the same phone number , and listen again for dial tone:.

If you cannot hear dial tone from another room, contact your telephone company to re-enable phone service for that line. Once dial tone is available, connect the modem to the wall connector, and try connecting to the Internet again.

If a dial tone is heard in another room, repair the wall connector that the modem was using. Once the wall connector is repaired and you can hear a dial tone on the same line, connect the modem to the wall connector, and try connecting to the Internet again. Step 2: Dialing the access number to troubleshoot dial-up connections Using a telephone, call the access number used to connect to the Internet and listen to the handset.

Depending on what can be heard, use the following information to help troubleshoot the problem:. If a person picks up the line, you are using a wrong number or the access number has changed. Find the correct dial-up Internet access number and try again.

If the access number continues ringing and never picks up the line, access might be down. Try using another access number if available or call the support number of your ISP to find out if they are experiencing service problems. Try again. If a busy signal is heard, all lines for that number are busy. Try a different access number or continue dialing until the access number picks up the line. If the access number picks up the line and you hear high-pitched squealing tones, the modem should be able to connect to the Internet.

End the call and reconnect the modem to the wall connector using the phone cord and try connecting again. If the connection still fails, continue to the next step and verify your dialing options.

If the value data is not TSPL. In the Named box, type telephon. Double-click the Tapiini. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:. In the Named box, type tapiini. For each file found, right-click the file, and then click Rename. Change the file extension on each file to.

In the System File Checker tool, click the Extract one file from installation disk option. In the Specify the system file you would like to restore box, type tapi In the Restore from box, click the drive where you installed Windows. Repeat steps 6 through 9 for each of the files below. NOTE: A damaged modem driver or incorrect modem driver can also create this problem.

Posts: 5, Thanks: 3. You have stated that the modem at the other end answer and I assume negotiate a connection, i. Are you sure that it's not a security feature of the remote access system.

For example caller line identification that stop the data transaction? Message 6 of The remote modem is set to auto answer then remain connected. Message 7 of I should have added that security does not depend on CLID. Message 8 of Posts: 19, Message 9 of Try reading the first post again!

Message 10 of Yes he took the pc to his supplier who connected it to his fax line and it made the connection, that would be a normal line and not adsl. Message 11 of That worked - the difference being it didn't have ADSL on that line - i. There should be no reason why it shouldn't work. Message 12 of Thanks for the comments.